Loko yo de hacer streams de video no se nada, pero abra un cmd y haga un ping sostenido al servidor de video al cual intente hacer el streaming (ping -t -w 250 -4 -l 1024 104.16.203.237) ahí puede ver si hay perdida de paquetes donde dice Request timed out, si es mucho y seguido esa es la prueba que necesita, esa ip es la de mediafire, pero usted debe hacerlo a la ip del servidor que esta usando si es youtube pues aesa ip, le dejo una ejemplo del mio tengo etb y no tengo ningún problema, con eso le toma captura de pantalla y muestra que si hay perdida de paquetes, haga uns speedtest a servidores en estados unidos porque esa prueba es a servidores nacionales. use primero
https://fast.com/ toma la captura de pantalla y luego en
https://www.speedtest.net/ selecciona cambair servidor y escribe miami y ahi a cualquier servidor.
Ver el archivos adjunto 447880
Ver el archivos adjunto 447879
Código:
C:\Users\f4q4mod>ping -t -w 250 -4 -l 1024 104.16.203.237
Pinging 104.16.203.237 with 1024 bytes of data:
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Request timed out.
Reply from 104.16.203.237: bytes=1024 time=127ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=178ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=105ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=104ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=105ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=106ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=104ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=105ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Request timed out.
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=105ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=104ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=114ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Request timed out.
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=126ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=120ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=102ms TTL=57
Reply from 104.16.203.237: bytes=1024 time=103ms TTL=57
Request timed out.
Ping statistics for 104.16.203.237:
Packets: Sent = 183, Received = 178, Lost = 5 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 102ms, Maximum = 178ms, Average = 104ms
Con eso si puede sustentar al asesor de claro que tiene problemas que necesita una visita tecnica, diga que usa una vpn para conectarse al trabajo y que se le cae constantemente la conexión, que ha estado en conferencia y se pixela y se cae la conexión, quejese. si no lo atiende un asesor cuelga y llama otra vez, cuando le den el radicado lo anota, con eso tiene soporte de todo lo que le dicen, si puede grabe todas las llamadas.