Bueno les cuento que a mi tampoco me fue bien con el tema. Recibí el siguiente correo:
Hello,
I understand you'd like us to issue tax refund on your orders #112-7125482-1299454, # 112-9182754-9541818, # 112-8700375-5335417, # 112-1287932-0981042.
Upon reviewing your documentation, I see that the documentation does not contain all the information required.
Please understand that, to process a tax refund, we will need a copy of the Bill of Lading or Air Waybill which can be related to the order through item description, Amazon tracking, or order number and also evidences the delivery destination.
Please contact the Freight Forwarder, and they will be able to provide you with the appropriate documentation. This is per the guidance we received from the taxing jurisdiction regarding the documentation requirements for tax refunds on items delivered to a Freight Forwarder for export outside of the United States.
You can attach and send the document in PDF format. Please also include the following:
- Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX).
- If submitting a request for a tax refund on multiple orders, documentation will need to be provided for each order and clearly marked which order it pertains to.
Pictures of the labels on the shipment box or mobile screen shots CANNOT be accepted as valid documentation.
Once you write back to us, we'll right away proceed further and help you in the best way possible.
I understand asking you to contact us again may be inconvenience to you but in order to assist you accordingly I request you to do so.
Your patience and understanding in this regard will be highly appreciated. We look forward to seeing you again soon.
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Best regards,
Sahithi
Amazon.com