He pedido varios refund hasta hoy sin problema. Usando el mismo template y cambiando lo normal, pero hoy me han devuelto varias veces el mail diciendo que la información esta incompleta, despues de mucho intentar me dijeron que faltaba y dicen que es el AIRWAY Bill, que parece un print de pantalla(obvio no es un print es la que venimos usando). Ni idea que hacer en ese caso.
rarisimo, yo este mes he enviado 3 solicitudes todas pasaron perfecto, ud esta editando el airwaybill con programas pdf o con photoshop? si desea enviemelo por MP y miro que hay mal
yo envie un refund hace 2 horas, esperemos a ver si no me pasa lo mismo que a usted :/ porque seria el fin del hombre araña xD
ya vali 
Hello,
I understated that you'd like to receive tax refund charged on export orders. Please allow me to explain this.
We have reviewed the documentation provided to support your request for a refund of the tax calculated on order #114-xxxxxxxxxxxxxxxx and #114-xxxxxxxxxxxxxxx. The documentation does not contain all the information required.
Please be informed that, To process a tax refund, we will need a copy of the Bill of Lading or Air Waybill which can be related to the order through item description, Amazon tracking, or order number and also evidences the delivery destination.
Please contact the Freight Forwarder, and they will be able to provide you with the appropriate documentation. This is per the guidance we received from the taxing jurisdiction regarding the documentation requirements for tax refunds on items delivered to a Freight Forwarder for export outside of the United States.
You can attach and send the document in PDF format. Please also include the following:
- Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX).
- If submitting a request for a tax refund on multiple orders, documentation will need to be provided for each order and clearly marked which order it pertains to.
Pictures of the labels on the shipment box or screen shots (computer or mobile) CANNOT be accepted as valid documentation.
Thanks for your understanding. We look forward to seeing you soon. Have a nice day!
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Hello,
I understated that you'd like to receive tax refund charged on export orders. Please allow me to explain this.
We have reviewed the documentation provided to support your request for a refund of the tax calculated on order #114-xxxxxxxxxxxxxxxx and #114-xxxxxxxxxxxxxxx. The documentation does not contain all the information required.
Please be informed that, To process a tax refund, we will need a copy of the Bill of Lading or Air Waybill which can be related to the order through item description, Amazon tracking, or order number and also evidences the delivery destination.
Please contact the Freight Forwarder, and they will be able to provide you with the appropriate documentation. This is per the guidance we received from the taxing jurisdiction regarding the documentation requirements for tax refunds on items delivered to a Freight Forwarder for export outside of the United States.
You can attach and send the document in PDF format. Please also include the following:
- Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX).
- If submitting a request for a tax refund on multiple orders, documentation will need to be provided for each order and clearly marked which order it pertains to.
Pictures of the labels on the shipment box or screen shots (computer or mobile) CANNOT be accepted as valid documentation.
Thanks for your understanding. We look forward to seeing you soon. Have a nice day!
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
ya vali
Hello,
I understated that you'd like to receive tax refund charged on export orders. Please allow me to explain this.
We have reviewed the documentation provided to support your request for a refund of the tax calculated on order #114-xxxxxxxxxxxxxxxx and #114-xxxxxxxxxxxxxxx. The documentation does not contain all the information required.
rarisimo, yo envié uno el lunes para el casillero nuevo farkargo y paso perfectose me hace que estan trackeando los numeros del waybill, hay que enviar numeros válidos, también las fechas supongo
berraca vida
en cuanto tiempo le respondieron la solicitud? yo venia recibiendo bien los refund y hoy me surgio ese error.
lo mande a las 12pm y a las 4 me respondieron que siberraca vida
creo que ya valieron esos 18 dolares xD ayer volvi a mandar y aun es la hora y no me han respondido.
Ahí le envíe el archivo, como les dije era el tercer pedido de impuestos y estoy colocando información valida el airwaybill que me llega pegado en la caja de los envío con Jaime.
ya vali
Hello,
I understated that you'd like to receive tax refund charged on export orders. Please allow me to explain this.
We have reviewed the documentation provided to support your request for a refund of the tax calculated on order #114-xxxxxxxxxxxxxxxx and #114-xxxxxxxxxxxxxxx. The documentation does not contain all the information required.
Please be informed that, To process a tax refund, we will need a copy of the Bill of Lading or Air Waybill which can be related to the order through item description, Amazon tracking, or order number and also evidences the delivery destination.
Please contact the Freight Forwarder, and they will be able to provide you with the appropriate documentation. This is per the guidance we received from the taxing jurisdiction regarding the documentation requirements for tax refunds on items delivered to a Freight Forwarder for export outside of the United States.
You can attach and send the document in PDF format. Please also include the following:
- Your order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX).
- If submitting a request for a tax refund on multiple orders, documentation will need to be provided for each order and clearly marked which order it pertains to.
Pictures of the labels on the shipment box or screen shots (computer or mobile) CANNOT be accepted as valid documentation.
Thanks for your understanding. We look forward to seeing you soon. Have a nice day!
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Lo mismo me contestaron a mi compa, de hecho mande tantas veces la solicitud modificandole cosas que ya ni me contestan.
@JuanDa890 @edwarelrik
Pero, ¿no sería que Amazon está exigiendo algún archivo electrónico virtual del Air Waybill?
No me refiero a fotografías.
Pero, ¿no sería que Amazon está exigiendo algún archivo electrónico virtual del Air Waybill?
No me refiero a fotografías.
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